Our services

Form filling : Personal Independent Payment; Capability for work Questionnaire…..

Any form that is proving difficult to complete; let us help you.

Letter writing: Appeals to council or similar bodies, consumer issues and complaints.

Food fund: linked to the local foodstores and able to make referrals.

Legal : Support to access the best possible help.

Benefits: Help and support to access department of work and pensions.  Benefit advice.

Debt: Expert advice available.

Housing: Advice on council and private tenancy available.

Counselling: A listening ear or intentional counselling support by appointment.

Older people: Expert advice from our partner organisation

Employment: Help with issues with employers, and help with your CV.



Who uses the centre?

Filwood Hope is successful in providing accessible advice to the majority of the Knowle West estate. In 2014/15 over 5000 people visited the centre.  This is largely an even split between men an woman.

In 2014/15

17.5% were 18-35

13.4% were 36 – 45

31.3% were 46-55

19.5% were 56-65

17.4% were over 65

How did they hear about us

People hear from:

Church, Doctors, Friends and family (53%), Jobcentre, Live locally, Word of Mouth